Casual

Matches streetwear, casual clothing, and the unrestrained traveler. THis category emphasizes coloful chic.
Shop Collection
Australia 🇦🇺

FAQ

Browse F.A.Q. Topics

General Questions

  • Is my personal information safe?

    Personal information collected on this site is treated as confidential and is protected by the Privacy Act 1988. Personal information is information relating to an individual whose identity is apparent, or can reasonably be ascertained from the information provided. Personal information collected on this site will not be used for any other purpose other than for that it was intentionally submitted. On request we will provide any information collected about you through this site in accordance with Information Privacy Principles 6 and 7 of the information Privacy Act 1988.

  • How accurate are the colours in the product photography?

    We try to make what you see as accurate and true as possible to actual product. However, all computer monitors are calibrated identically so there is possibility that the colour you see will be different than the actual product. If this concerns you, please visit a Lojel retailer (lojel.com.au/store-list/) or contact us via email (enquiries@lojel.com) or by phone (+612 9318 9444).

  • Where can I learn more about Lojel?

    Please visit our global brand website for more in-depth information about Lojel (www.lojel.com). You can also visit us on Facebook and Instagram.

  • How do I care for my Lojel?

    Please refer to our care page for further instructions: www.lojel.com/productcare

Warranty

  • How does Lojel handle service inquiries?

    Lojel, at its sole discretion, will examine and determine if the product is under warranty and whether it is reparable or not, with the following possible outcomes:

    A) The product is covered under warranty and:

    • The product is reparable: The product will be repaired at Lojel’s expense and returned to you.
    • The product is not reparable: If the same product is in stock, Lojel will send a replacement.

    B) The product is not covered under warranty and:

    • The product is reparable: You may either have the product returned to you un-repaired, or have the product repaired at your own expense.
    • The product is not reparable: You can choose to have Lojel send the product back to you un-repaired or dispose of the product for you.
    • How to make enquiry for my Lojel product Finding it difficult to describe what happened to your Lojel? Find the part names below so that you can easily describe the problem to us : www.lojel.com/warranty-and-repairs
  • What products are excluded from the warranty?

    The Lojel limited warranty only applies for collections designed for the global market including all products sold on LOJEL.COM.AU. Collections that were specially developed and sold in specific regions will use local distributor warranty policies.

  • What is not covered under the Lojel warranty?
    Circumstances under which the limited warranty shall not apply include: the warranty certificate has been lost, erased or is defaced/illegible; unauthorized modifications and repairs have been made; the product has been exposed to extreme temperatures, acids, solvents, moisture, normal wear and tear or rough handling during transport (e.g. by airlines). In case of third-party transport damages, please contact the travel organization at the arrival destination. For cases that can’t be considered as a manufacturing defect, the warranty coverage does not include shipping fees associated with sending spare parts or damaged products to nearby repair centres.
  • What does the Lojel warranty cover?

    The Lojel limited warranty covers manufacturing defects in materials and workmanship and applies only to the original purchaser or gift recipient of the product on the date of purchase. Lojel reserves the right to change terms and conditions at any time.

  • How long is my Lojel covered under warranty?

    Lojel products are guaranteed for 10 years from the date of purchase to be free from manufacturing defects in materials and workmanship. The original, stamped warranty certificate is required as proof of purchase.